Terms of service

These Terms and Conditions govern your use of the websites www.boundrings.co.uk and boundrings.com and your purchase of products from Bound Rings Ltd (“we”, “us”, “our”). By placing an order or using our website, you agree to these Terms.

About us

Bound Rings Ltd is a company registered in England and Wales with company number 16864573.
Registered and trading address: 33 Kingfisher Drive, Bowerhill, Melksham, Wiltshire, SN12 6FH, United Kingdom
Contact email: hello@boundrings.co.uk.
Our websites: www.boundrings.co.uk and boundrings.com.

Use of our website

You agree to use our websites only for lawful purposes and not to interfere with or disrupt their security or operation. We may suspend or terminate access to the websites if you breach these Terms.

Eligibility

Our products are available to customers in the UK and EU, including both consumers and business customers. By placing an order, you confirm that you are legally capable of entering into a binding contract under the laws of your country of residence.

Products and descriptions

We sell pre-made metal rings, with optional engraving and other customisation as described on the product pages. Product images and descriptions are for guidance and may show slight variations in colour, finish and details due to screen settings and manufacturing tolerances.

Pricing, currency and payments

All prices are shown in Pounds Sterling (GBP).
We are not currently VAT registered and therefore do not charge VAT. If this changes, pricing information will be updated.
We accept payment via Shopify Payments (including major cards such as Visa and Mastercard), Apple Pay, Google Pay, PayPal, iDEAL and any other methods shown at checkout.
Third-party payment providers may offer their own financing or instalment options, which are subject to their separate terms.

Order process and contract formation

You place an order by completing the checkout process and submitting payment on our website.
You will receive an email acknowledging receipt of your order; this is not acceptance of your order.
The contract between you and us is only formed when we send you a dispatch confirmation email and dispatch the products.

We may reject an order (and refund any payment) if, for example, the product is unavailable, there is an error in pricing or description, or we reasonably suspect fraud or misuse.

Shipping and delivery

Shipping methods, delivery times, charges and any applicable delivery restrictions are set out in our separate Shipping Policy.

Risk in the products passes to you when they are delivered to the delivery address you provide. Ownership of the products passes when we have received full payment.

Returns, cancellations and your legal rights

Our Returns Policy, including how to exercise your right to cancel, return or exchange, is set out separately. View our returns policy here.

Nothing in these Terms or in our Returns Policy affects your statutory rights under UK or EU consumer protection laws, including your rights in relation to faulty or misdescribed goods.

Custom and engraved items

Customised or engraved rings are made specifically for you and are generally not eligible for change-of-mind returns or cancellations once production has started, except where required by law (for example, if the product is faulty or not as described).

Please check all personalisation details (such as engraving text and ring size) carefully before placing your order.

Ring sizing and non-resizable rings

Our rings cannot be resized due to their construction and materials. If you order the wrong size, you may be able to return eligible non-customised, non-engraved rings in accordance with our Returns Policy, but customised or engraved items are not returnable for sizing errors unless they are faulty.

Sizing guidance provided on our website is for information only and does not guarantee a perfect fit.

Warranty

In addition to your statutory rights, we provide a 5-year warranty against manufacturing defects on our rings, subject to the limitations below.

The warranty covers manufacturing defects in materials and workmanship under normal intended use.
The warranty does not cover normal wear and tear, misuse, accidental damage, loss, theft, unauthorised repairs or modifications, or damage resulting from failure to follow care instructions.

For tungsten rings, due to the naturally hard but brittle nature of tungsten carbide, the warranty is limited as follows:

Tungsten rings may crack or shatter under high impact or stress.
The warranty for tungsten rings includes up to one free replacement if the ring cracks under normal wear during the 5-year warranty period.
Further replacements, or replacements where damage arises from clear misuse, abuse or non-intended use, are not covered.

No ring is completely scratch-proof, and scratching or surface wear is not covered under the warranty.

How to make a warranty claim and any evidence or return process required will be set out in our Returns Policy or may be provided to you when you contact us.

User accounts (if applicable)

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. We may suspend or close accounts where we reasonably believe there has been misuse or a breach of these Terms.

User-generated content (UGC)

You may submit reviews, testimonials, ratings, photos or other content about our products or your experience (“User Content”). By submitting User Content, you confirm that:

You are the owner of the User Content or have all necessary rights to share it.
Your User Content is accurate, lawful and does not infringe any third-party rights (including copyright, trade mark, privacy or other rights).
Your User Content is not defamatory, offensive, discriminatory, harassing or otherwise inappropriate.

By posting or submitting User Content, you grant Bound Rings Ltd a worldwide, non-exclusive, royalty-free, transferable, sub-licensable licence to use, reproduce, modify, adapt, publish, translate, display and distribute that User Content in any media, including:

On our websites and other digital properties.
On our social media channels.
In paid advertising and marketing materials, both online and offline.

We may moderate, edit, refuse or remove any User Content at our discretion, in particular where we believe it breaches these Terms or applicable law.

Intellectual property

All content on our websites (including text, graphics, logos, images, designs and software) is owned by or licensed to Bound Rings Ltd and is protected by intellectual property laws. You may not copy, reproduce, distribute or create derivative works from our content without our prior written consent, except as permitted by law for personal, non-commercial use.

Privacy and data protection

Your personal data will be handled in accordance with our Privacy Policy, which forms part of these Terms. Please review it here.

We may use your contact details to send you marketing communications where permitted by law and in line with our Privacy Policy, and you can opt out at any time using the unsubscribe link or by contacting us.

Limitation of liability

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any other liability that cannot be excluded or limited under applicable law.

Subject to the above, and to the fullest extent permitted by law:

We are not liable for any loss or damage that was not reasonably foreseeable when the contract was formed.
We are not liable for any loss of profit, loss of business, business interruption, loss of business opportunity or similar indirect or consequential losses, whether you are a consumer or business customer.
Our total liability to you for any loss or damage arising out of or in connection with each order will be limited to the total price paid for the products in that order.

Force majeure

We are not responsible for any failure or delay in performing our obligations under these Terms where that failure or delay results from events or circumstances beyond our reasonable control (such as strikes, lock-outs, acts of God, war, terrorism, pandemics, breakdown of systems or network access, or extreme weather).

Alternative dispute resolution

We do not commit to using any alternative dispute resolution (ADR) body. If you have a complaint, please contact us at hello@boundrings.co.uk in the first instance.

Jurisdiction and governing law

These Terms and any contracts for the sale of products to you are governed by the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction, subject to any mandatory protections that apply to you as a consumer in your country of residence.

Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in our business, products, or in law or regulatory guidance. The latest version will always be available on our website and will apply to any new orders placed after the date of publication.