What is your returns policy?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"30-day return policy","bold":true},{"type":"text","value":" from the date you receive your item."}]},{"type":"paragraph","children":[{"type":"text","value":"To be eligible for return:","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"In a resellable condition - damage free."}]},{"type":"list-item","children":[{"type":"text","value":"Unworn and unused beyond trying on."}]},{"type":"list-item","children":[{"type":"text","value":"Receipt or proof of purchase required."}]}]},{"type":"paragraph","children":[{"type":"text","value":"To start a return:","bold":true}]},{"type":"list","listType":"ordered","children":[{"type":"list-item","children":[{"type":"text","value":"Contact us at "},{"type":"link","url":"mailto:hello@boundrings.co.uk","title":null,"target":"_blank","children":[{"type":"text","value":"hello@boundrings.co.uk","bold":true}]},{"type":"text","value":""}]},{"type":"list-item","children":[{"type":"text","value":"Once your return is authorised, we'll send you return instructions."}]},{"type":"list-item","children":[{"type":"text","value":"Send the item back to us."}]}]},{"type":"paragraph","children":[{"type":"text","value":"Please note - for non-defective items, return postage is at your cost."}]},{"type":"paragraph","children":[{"type":"text","value":"Important:","bold":true},{"type":"text","value":" Items sent back without first requesting a return may not be accepted."}]},{"type":"paragraph","children":[{"type":"text","value":"EU customers:","bold":true},{"type":"text","value":" You have a 14-day cooling-off period to cancel or return your order for any reason, no justification needed."}]},{"type":"paragraph","children":[{"type":"text","value":""},{"type":"link","url":"https://boundrings.co.uk/policies/refund-policy","title":null,"target":null,"children":[{"type":"text","value":"Read our full returns policy here"}]},{"type":"text","value":""}]}]}

Can I exchange my ring for a different size or style?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We don't offer direct exchanges. The fastest way to get what you want:"}]},{"type":"list","listType":"ordered","children":[{"type":"list-item","children":[{"type":"text","value":"Return the item you have"}]},{"type":"list-item","children":[{"type":"text","value":"Once the return is accepted, make a separate purchase for the new item"}]}]},{"type":"paragraph","children":[{"type":"text","value":"For sizing issues on non-resizable rings","bold":true},{"type":"text","value":" (tungsten, titanium, stainless steel, zirconium), see our "},{"type":"text","value":"Re-sizing Programme","bold":true},{"type":"text","value":" below - it may be a better option."}]}]}

What does the warranty cover?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Our lifetime comprehensive warranty","bold":true},{"type":"text","value":" covers:"}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Manufacturing defects (structural failures, finish defects, material flaws)"}]},{"type":"list-item","children":[{"type":"text","value":"Faulty workmanship"}]},{"type":"list-item","children":[{"type":"text","value":"Cracking, breaking, or splitting under normal wear"}]},{"type":"list-item","children":[{"type":"text","value":"Surface scratches present upon delivery"}]},{"type":"list-item","children":[{"type":"text","value":"Loose inlays or detached components"}]},{"type":"list-item","children":[{"type":"text","value":"Engraving defects (fading or incorrect engraving performed by us)"}]},{"type":"list-item","children":[{"type":"text","value":"Special coverage:","bold":true},{"type":"text","value":" Tungsten rings receive one replacement if cracked, even from accidental impact"}]}]},{"type":"paragraph","children":[{"type":"text","value":"Not covered:","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Normal wear and tear (fine scratches, scuffs from daily use)"}]},{"type":"list-item","children":[{"type":"text","value":"Loss or theft"}]},{"type":"list-item","children":[{"type":"text","value":"Accidental damage (except tungsten cracking)"}]},{"type":"list-item","children":[{"type":"text","value":"Modifications or repairs by third parties"}]},{"type":"list-item","children":[{"type":"text","value":"Silicone rings (excluded due to break-away safety design)"}]},{"type":"list-item","children":[{"type":"text","value":"Normal wear and tear (fine scratches from daily use)"}]},{"type":"list-item","children":[{"type":"text","value":"Loss or theft"}]},{"type":"list-item","children":[{"type":"text","value":"Damage from extreme impact or abuse"}]}]}]}

How long does delivery take?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Processing times:","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"In-Stock rings - 1-2 business days after payment is received (Monday-Friday, excluding UK bank holidays)"}]},{"type":"list-item","children":[{"type":"text","value":"Made-to-order rings - 8-12 weeks"}]}]},{"type":"paragraph","children":[{"type":"text","value":"UK Delivery:","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Service: Next-day tracked delivery (Royal Mail Tracked 48)"}]},{"type":"list-item","children":[{"type":"text","value":"Delivery timeframe: 1-2 business days after dispatch"}]},{"type":"list-item","children":[{"type":"text","value":"Shipping cost: "},{"type":"text","value":"Free","bold":true}]}]},{"type":"paragraph","children":[{"type":"text","value":"EU Delivery:","bold":true}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"Service: Tracked international (Royal Mail/DPD)"}]},{"type":"list-item","children":[{"type":"text","value":"Delivery timeframe: Approximately 3-7 business days after dispatch"}]},{"type":"list-item","children":[{"type":"text","value":"Shipping cost: "},{"type":"text","value":"Free","bold":true}]}]},{"type":"paragraph","children":[{"type":"text","value":"All orders shipped with tracked services as standard. You'll receive a dispatch email with tracking number once your order leaves our warehouse."}]},{"type":"paragraph","children":[{"type":"text","value":"Note:","bold":true},{"type":"text","value":" Delivery timeframes are estimates only. Delays can occasionally occur due to customs checks, courier delays, or adverse weather."}]},{"type":"paragraph","children":[{"type":"text","value":""},{"type":"link","url":"https://boundrings.co.uk/policies/shipping-policy","title":null,"target":null,"children":[{"type":"text","value":"Read our full shipping policy here"}]},{"type":"text","value":""}]}]}

Do you ship internationally?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We currently ship to:"}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"United Kingdom","bold":true}]},{"type":"list-item","children":[{"type":"text","value":"European Union member countries","bold":true}]}]},{"type":"paragraph","children":[{"type":"text","value":"We do "},{"type":"text","value":"not","bold":true},{"type":"text","value":" ship to:"}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"PO Box addresses"}]},{"type":"list-item","children":[{"type":"text","value":"Countries outside the EU (e.g., Norway, Switzerland, USA)"}]}]},{"type":"paragraph","children":[{"type":"text","value":"All shipping is free of charge to UK and EU destinations."}]}]}

Can I track my order?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes. All orders are shipped using tracked services. You'll receive a dispatch email with your tracking number and a link to track your parcel online once your order has left our warehouse."}]},{"type":"paragraph","children":[{"type":"text","value":"Please allow some time after dispatch for tracking information to update in the courier's system."}]}]}

How do I find my ring size?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You can order a ring sizer from us. Once you know your size and place an order, the cost of the ring sizer will be automatically deducted from your basket total (provided you checkout with the same email address)."}]},{"type":"paragraph","children":[{"type":"text","value":"Make sure to measure at different times of day to confirm consistent sizing."}]},{"type":"paragraph","children":[{"type":"text","value":"If you order the wrong size, our 30 day returns policy will cover you. Simply return the original ring for a full refund, and then re-purchase the correct size."}]}]}

His & Hers Matching Rings

Our range of matching his & hers / wide & thin rings.

Free Shipping & 30 Day Returns

FAQs

You can order a ring sizer from us. Once you know your size and place an order, the cost of the ring sizer will be automatically deducted from your basket total (provided you checkout with the same email address).

Make sure to measure at different times of day to confirm consistent sizing.

If you order the wrong size, our 30 day returns policy will cover you. Simply return the original ring for a full refund, and then re-purchase the correct size.

Return it within 30 days for full refund or exchange (non-engraved rings only). Alternatively, use our lifetime size-exchange programme—exchange for the correct size at 50% of purchase price, no time limit. Covers weight fluctuations, aging, or simply getting the fit right.

Not currently, but our 30-day return policy serves the same purpose. Order your desired ring in your expected size. Try it at home. If it doesn't fit or you're unhappy with the style, return it within 30 days for full refund (minus return postage).

30-day return policy from the date you receive your item.

To be eligible for return:

In a resellable condition - damage free.
Unworn and unused beyond trying on.
Receipt or proof of purchase required.

To start a return:

Contact us at hello@boundrings.co.uk
Once your return is authorised, we'll send you return instructions.
Send the item back to us.

Please note - for non-defective items, return postage is at your cost.

Important: Items sent back without first requesting a return may not be accepted.

EU customers: You have a 14-day cooling-off period to cancel or return your order for any reason, no justification needed.

Read our full returns policy here

We don't offer direct exchanges. The fastest way to get what you want:

Return the item you have
Once the return is accepted, make a separate purchase for the new item

For sizing issues on non-resizable rings (tungsten, titanium, stainless steel, zirconium), see our Re-sizing Programme below - it may be a better option.

Processing times:

In-Stock rings - 1-2 business days after payment is received (Monday-Friday, excluding UK bank holidays)
Made-to-order rings - 8-12 weeks

UK Delivery:

Service: Next-day tracked delivery (Royal Mail Tracked 48)
Delivery timeframe: 1-2 business days after dispatch
Shipping cost: Free

EU Delivery:

Service: Tracked international (Royal Mail/DPD)
Delivery timeframe: Approximately 3-7 business days after dispatch
Shipping cost: Free

All orders shipped with tracked services as standard. You'll receive a dispatch email with tracking number once your order leaves our warehouse.

Note: Delivery timeframes are estimates only. Delays can occasionally occur due to customs checks, courier delays, or adverse weather.

Read our full shipping policy here

We currently ship to:

United Kingdom
European Union member countries

We do not ship to:

PO Box addresses
Countries outside the EU (e.g., Norway, Switzerland, USA)

All shipping is free of charge to UK and EU destinations.

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