1. WARRANTY COVERAGE

1.1 What is Covered

Bound Rings Ltd provides a Lifetime comprehensive warranty from the date of original purchase against manufacturing defects in materials and workmanship.

Manufacturing defects covered under this warranty include, but are not limited to:

• Structural failures: Cracking, breaking, or splitting of the ring under normal wear conditions

• Material defects: Premature deterioration, discoloration, or degradation of the base material

• Finish defects: Surface scratches present upon delivery, uneven finishing, or coating/plating defects

• Workmanship issues: Loose inlays, detached components, or poor construction that affects ring integrity

• Engraving defects: Fading of engraving or incorrect/defective engraving performed by us

1.2 Materials Covered

This warranty applies to rings made from the following materials:

• Tungsten carbide

• Titanium

• Stainless steel (304 and 316L)

• Black zirconium

1.3 Special Coverage: Tungsten Carbide Cracking

Due to the brittle nature of tungsten carbide, we offer one (1) replacement ring if your tungsten ring cracks under normal wear conditions during the warranty period, even if the cause is accidental impact. This is a one-time replacement per ring.

1.4 Engraving

Engraving performed by Bound Rings Ltd is covered under this warranty for:

• Fading or wearing away of engraving

• Incorrect engraving (misspellings, wrong text) caused by our error

• Poor engraving quality that affects legibility

2. WHAT IS NOT COVERED

2.1 Normal Wear and Tear

This warranty does not cover:

• Fine scratches, scuffs, or surface marks from daily wear

• Deeper scratches or scuffs from impacts or abrasion

• Dulling of polish or finish over time

• Minor discoloration from exposure to chemicals, cleaning products, or environments

Exception: If wear is so excessive that it compromises the ring's shape, style, or thickness to the point where structural integrity is affected, this may be considered a material defect and will be assessed on a case-by-case basis. Our rings are designed to last—premature excessive wear indicates a defect.

2.2 Silicone Rings

Silicone rings are excluded from this warranty due to their intentional break-away safety design. Silicone rings are designed to tear or break under pressure to prevent finger injuries and are therefore not covered for tearing, stretching, or breaking.

2.3 Exclusions

This warranty does not cover:

• Loss or theft of the ring

• Accidental damage (drops, crushing, impacts) except tungsten cracking as specified in Section 1.3

• Modifications or repairs performed by third parties or by the customer

• Resizing attempts by third parties or the customer

• Intentional damage or abuse

• Damage from extreme conditions such as industrial work with heavy machinery, extreme sports, or exposure to excessive force beyond normal wear

• Improper care including use of harsh chemicals, abrasive cleaning methods, or failure to follow care instructions

• Engraving performed by third parties (only our engraving is covered)

• Rings purchased from unauthorized sellers (warranty only valid for purchases made directly through www.boundrings.co.uk or boundrings.com)

2.4 Warranty Void Conditions

This warranty becomes void if:

• The ring has been resized, modified, or repaired by anyone other than Bound Rings Ltd

• The ring has been subjected to intentional damage or misuse

• The ring has been altered in any way from its original condition

• Proof of purchase cannot be provided or verified

3. HOW TO MAKE A WARRANTY CLAIM

3.1 Claim Procedure

To make a warranty claim:

1. Contact us at hello@boundrings.co.uk with:

   • Your order number (or name and delivery address if order number is unavailable)

   • Clear photos of the defect or issue

   • Description of the problem

2. Assessment: We will assess your claim within 5 business days (we aim to respond more quickly where possible)

3. Approval: If your claim is approved, we will provide instructions for returning the ring (if required) and arrange for a replacement

4. Return shipping: We will provide a prepaid return shipping label for UK and EU customers. You are not responsible for return shipping costs for valid warranty claims.

5. Replacement: Once we receive and inspect the returned ring (if applicable), we will dispatch your replacement ring at no cost to you, including shipping.

3.2 Proof of Purchase

Proof of purchase is required for all warranty claims. Acceptable proof includes:

• Original order confirmation email

• Receipt or invoice from your purchase

If you cannot locate your proof of purchase: We maintain order records for 5 years from the date of purchase. We can verify your purchase using your name and delivery address provided at the time of order.

3.3 Shipping Costs

For valid warranty claims:

• Return shipping: We cover all return shipping costs (prepaid label provided)

• Replacement shipping: We cover all shipping costs to send your replacement ring to you (UK and EU)

4. WARRANTY REMEDIES

4.1 Replacement Only

If your warranty claim is approved, we will provide a replacement ring only. Refunds or store credit are not offered as warranty remedies.

4.2 Stock Availability

If the original design is no longer available, we will offer a replacement of comparable value and similar design. If no suitable replacement is available, we will offer a refund equal to the original purchase price.

4.3 Engraved Rings

If your engraved ring is replaced under warranty:

• The replacement ring will include the same engraving at no additional cost if the original engraving was defective

• If the ring is being replaced for reasons other than engraving defects, you may choose to have the replacement engraved at no cost with the same text, or you may opt for a non-engraved replacement

5. WARRANTY TRANSFER

5.1 Transferability

This warranty is transferable and follows the ring, not the original purchaser.

If you give the ring as a gift or sell it to another person, the warranty remains valid.

No registration is required for warranty transfer. The recipient must provide proof of purchase (order confirmation) or verification details (name and delivery address of original purchaser) to make a claim.

5.2 Warranty Period

The warranty period is Lifetime

6. GEOGRAPHICAL COVERAGE

6.1 UK and EU Customers

This warranty applies equally to customers in the United Kingdom and European Union member countries. All warranty terms, coverage, and claim procedures are identical.

6.2 Shipping for Warranty Claims

We cover return and replacement shipping costs for all valid warranty claims for customers in the UK and EU.

7. LIMITATIONS OF LIABILITY

7.1 Limitation of Remedies

The exclusive remedy under this warranty is replacement of the defective ring (or refund if replacement is unavailable).

This warranty does not cover, and we are not liable for:

• Consequential damages of any kind

• Incidental damages

• Indirect damages

• Loss of use

• Loss of time

• Inconvenience

• Commercial loss

• Damage to other property

7.2 Maximum Liability

Our total liability under this warranty is limited to the original purchase price of the ring.

7.3 Your Legal Rights

This warranty gives you specific legal rights. You may also have other rights which vary depending on your location. This warranty does not affect your statutory rights under applicable consumer protection laws.

8. IMPORTANT NOTES

8.1 Order Records

We maintain order records for 5 years from the date of purchase. Warranty claims made after 5 years from purchase may still be honored within the warranty period, but you must provide your original order confirmation email as proof of purchase.

8.2 Re-sizing Programme

This warranty is separate from our Re-sizing Programme. For information about ring size exchanges, please refer to our separate Re-sizing Programme Policy.

8.3 Care Instructions

To maintain your ring and ensure warranty coverage:

• Clean regularly with mild soap and warm water

• Avoid harsh chemicals, abrasive cleaners, or ultrasonic cleaners

• Remove your ring during activities that may subject it to extreme force

• Store in provided ring box or soft pouch when not wearing

• Do not attempt to resize, modify, or repair the ring yourself

Full care instructions are available on our website and included with your purchase.

9. CHANGES TO THIS WARRANTY

We reserve the right to update or modify this Warranty Policy at any time. Changes will not affect warranties for rings purchased before the change. The warranty terms in effect at the time of your original purchase will apply to your ring.

The latest version of this Warranty Policy will always be available at www.boundrings.co.uk/pages/warranty.