Shipping policy

This Shipping Policy explains how we process, ship and deliver orders placed on www.boundrings.co.uk and boundrings.com by Bound Rings Ltd (“we”, “us”, “our”). It should be read alongside our Terms of Service and Returns Policy.

Where we ship

  • We currently ship to:
    - United Kingdom
    - Member countries of the European Union.

  • We do not ship to PO Box addresses.

  • Orders to countries outside the EU (for example Norway or Switzerland) are not currently available.

Processing times

  • For in-stock rings, orders are typically processed within 1–2 business days after payment is received.

  • For Made-to-order ring, please allow 8-12 weeks for dispatch. We will always aim to dispatch sooner, and will notify you as soon as your ring is on it's way.

  • Business days are Monday to Friday, excluding UK bank holidays.

  • During busy periods, processing times may be slightly longer, but we will always aim to dispatch as quickly as possible.

Delivery methods and timeframes

We use Royal Mail and DPD for all shipments, with tracked services as standard.

  • United Kingdom:
    Orders over £50:
    - Service: Next‑day tracked delivery as standard (e.g. Royal Mail Tracked 24 or equivalent DPD service).
    - Delivery aim: 1–2 business days after dispatch.

    Orders under £50:
    - Service: Tracked delivery as standard (e.g. Royal Mail Tracked 48).
    - Delivery aim: 1–2 business days after dispatch.

  • European Union:
    - Service: Tracked international services via Royal Mail and/or DPD.
    - Delivery aim: approximately 3–7 business days after dispatch, depending on the destination country and local postal services. Royal Mail’s International Tracked and International Tracked & Signed services typically aim to deliver to Europe in around 3–5 working days.

Delivery timeframes are estimates only and are not guaranteed. Delays can occasionally occur due to factors outside our control, such as customs checks, carrier delays or adverse weather.

Shipping costs

  • Shipping is free of charge on all orders to the UK and EU.

  • Any changes to our shipping prices will be updated on this page and shown at checkout before you place your order.

Tracking your order

  • All orders are shipped using tracked services.

  • A dispatch email with your tracking number and a link to track your parcel online will be sent once your order has left our warehouse.

  • Please allow some time after dispatch for tracking information to update.

Customs, duties and taxes (EU orders)

  • Orders shipped to EU member states are sent on a Delivered Duty Paid (DDP) basis where possible, meaning import VAT, duties and standard clearance fees are generally handled by us or our logistics partners rather than the recipient.

  • In the rare event that local authorities or carriers apply additional charges on arrival, these may be outside our control. If you are unsure about any local import rules, please check with your local customs office before ordering.

Incorrect or undeliverable addresses

  • Please ensure your delivery address is complete and accurate at checkout.

  • We are not responsible for non‑delivery or delays caused by incorrect or incomplete addresses provided by the customer.

  • If a parcel is returned to us due to an incorrect address or failure to collect, we may ask you to cover the cost of re‑shipping.

Delayed, lost or missing parcels

  • Occasionally, deliveries may be delayed. For UK orders, we will generally treat a parcel as potentially lost if it has not arrived within 10 business days after the expected delivery date. For EU orders, this period may be longer due to customs and local postal processing.

  • If your parcel has not arrived within these timeframes, please contact us at hello@boundrings.co.uk with your order number and tracking details.

  • Where an investigation with the carrier confirms that a parcel has been lost, we will usually offer:
    - A replacement (where stock is available), or
    - A refund if a replacement is not possible.

Damaged items on arrival

  • If your order arrives damaged, please contact us within a reasonable time with photos of the packaging and the item, plus your order number.

  • We may need this information to open a claim with the carrier and to arrange a replacement or refund, as appropriate.

Changes to this Shipping Policy

We may update this Shipping Policy from time to time, for example to reflect changes in our carriers, services or legal requirements. The latest version will always be available on our website and will apply to orders placed after the date it is published.